If you have any questions or concerns, please do not hesitate to contact us.
We would love to hear from you, contact us on:
What's App/ Phone:
Cathy: +86 132 5371 8257 (Wholesale /Drop Shipping Business)
Alice: +86 159 9367 7786 (Track/Change etc. After sale Service )
Email : Emolhair@outlook.com
Emol Hair Customer Service Team will provide you with the best hairstyle and the best service.
1>Honest products description--- We answer all the questions honestly with patience.
2>24 hours online--- We will reply you within 24 hours, save more time for your order.
3>Quick messages reply--- We check emails and messages within 2 hours,answer questions ASAP.
4>Considerate packages tracking service--- We give your tracking number at first time when we send the hair out.
After Sell Service
1> service guidance--- If you have any problems about the hair, contact us at first time.We will reply you within 24 hours, save more time help you sove issue asap
2>Timely and effective response--- We will try our best to help you solve your problems.
3>Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 10 days.
4>Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.
So friend ,if you have anything need help or some problems about hair or your order, no matter what you meet some problems,please feel free to anytime contact us. We will do our best for you always.
● Emol Hair return policy
AT Emol Hair ,customer satisfaction is always our top priority. Our dedicated Quality and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. we are here to help! Please feel to contact us if you have any issue with your order!
● How to reach us
You may contact us on our website or by email/text. The Emol Hair team operates seven days a week. 24 hours a day. We always guarantee a response with in 24 hours (Text&Email).Your satisfaction is emolhair.com store mission.
Additional Notes about warrantyAll returns must first be approved by our customer serice team, you need request an RMA online. Returned items without RMA will not be accepted.All returns items must be in brand new comdition,unused/unworn,unwashed,come with all original tags and their original packaging.Items returned within 30 days since your original order receipt is eligible for a refund. For full refund requests,items must be retunrned its original state unaltered, unworn, undamageed and with tags attached in original packaging.Please make sure the hair is INTACT and the LACE has NOT been cut.For partial refund requests,contact customer service first, and send the items back after confirmation, Once the retunrned item is received and inspected with label No Problem,refund will be processed to the previous payment account.
Please note that free gifts should be returned together with the main products .After the return request is agreed, the package can be shipping back to the address given by the customer service. Please kindly send email with your order number and returned shipping number after package's shipped out. For the taxes&shipping fee generated from returning will be paid by the buyer, the final refund amount will be the order price misused our receiving cost like tax and processing fee,etc.
For Aftificial reason cause the items damaged,cannot be returned or exchanged,eg:cut the lace,hair has been washed/dyed/bleached...You may be asked to provide personal details for returns or exchanges.These details will be used for the purpose of processing return.