service-guarantee

SERVICE GUARANTEE

Emol hair insists on the concept of “Excited price, trusted quality”, devote to provide the best quality human virgin hair and trusted customer service.

We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication, improve the quality of products and services.

Emol hair provides more professional service, choose Emol team, enjoy your shopping time. Join us, share your beauty!

PRE-SALE SERVICE

1. Honest product description--- We answer all the questions honestly with patience.

2. 24 hours online--- We will reply to you within 24 hours, save more time for your order.

3. Quick massages reply--- We check emails and messages within 2 hours, answer questions ASAP.

4. Considerate packages tracking service--- We give your tracking number at the first time when we send the hair out.

AFTER SELL SERVICE

1. Service guidance--- If you have any problems with the hair, contact us for the first time.

2. Timely and effective response--- We will try our best to help you solve your problems.

3. Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.

4. Professional after-sale service--- Perfect return and exchange service as well as the refund system, providing the best after-sale guarantee for you.

NOTICE:

All the products provided by Emol  hair will be commissioned to the third-party professional logistics companies or Courier Company for delivery. If customers are dissatisfied with our service or delivery, please contact us.

Emol and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, Emol hair strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully. Emol hair will always focus on customer experience, properly handle service issues during use.